FAQs

1. What types of cleaning services do you offer?

We provide a wide range of services, including standard cleaning, deep cleaning, move-in/move-out cleaning, and specialized services like post-construction cleaning. We can also customize packages based on your needs.

2. How do I book a cleaning service?

You can easily book a service through our website or give us a call. Simply select the service you need, choose a date and time, and we’ll take care of the rest.

3. What areas do you serve?

We primarily serve the Orlando, Florida area, including surrounding communities. If you’re unsure if you’re in our service area, feel free to contact us.

4. What should I do before the cleaning crew arrives?

It’s helpful to tidy up any clutter, clear surfaces, and put away personal items. This allows our team to focus on thoroughly cleaning your space.

5. Do I need to be home during the cleaning?

No, you don’t have to be home. Many of our clients provide us with access instructions so that we can clean while they’re away. All of our staff are background-checked and trained for safety and reliability.

6. Are your cleaning products safe for pets and children?

Yes, we use eco-friendly and non-toxic cleaning products that are safe for both pets and children. If you have any specific allergies or concerns, let us know and we can adjust our cleaning supplies accordingly.

7. How do I pay for my cleaning service?

You can pay securely through our online portal or in person. We accept all major credit cards, as well as other convenient payment options.

8. What is your cancellation policy?

We understand that plans change. If you need to cancel or reschedule, please notify us at least 24 hours in advance to avoid a cancellation fee.

9. Do you provide cleaning supplies and equipment?

Yes, our team comes fully equipped with all the necessary supplies and equipment. However, if you prefer we use your products, please let us know in advance.

10. How do I give feedback or report an issue?

We always strive for customer satisfaction. If you have any feedback or concerns about your service, please contact us immediately. We’ll work to resolve any issues promptly.

Who We Are

Citrus City Maids stands out with our commitment to quality, reliability, and eco-friendly practices.

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LOCATIONS

87

TEAM MEMBERS

5390

PROJECTS

754

SATISFIED CLIENTS